Does Airbnb offer free returns? What's their exchange policy?

What's Airbnb's returns and exchanges policy? Can you return in-store? How many days do you have to return items to Airbnb for a full refund? Do I need a receipt to return my item to Airbnb? Do items need to be in new condition?
Airbnb's returns & exchanges policies are rated: 5.0 - 1 ratings

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Knoji Staff
136
Posted Apr 23, 2018

Yes, Airbnb does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Shopping tip: (November 18, 2018): Use promo code CLICKLINK to save $40 off at airbnb.com — redeem it here. You can also view more Airbnb promo codes.

Amazon.com is also offering discounts on select Airbnb items on their website.

Update: we've found 6 more vacation home listings stores that currently offer free returns & exchanges and 56 travel & events stores that are offering free returns & exchanges . You can also view all 6,350 stores that offer free returns & exchanges across all categories.

This user rated Airbnb's returns & exchanges policies: 5.0
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About Airbnb

Airbnb is a major vacation home listings company operating the e-commerce site airbnb.com. Airbnb sells its products and services in the vacation home listings vertical, offering discounts and promo codes to its customers infrequently. Airbnb is very well-regarded among shoppers on Knoji, with 28 ratings and an average rating of 4.3 stars. Airbnb scores very highly compared to other brands in the vacation home listings industry, providing 15 e-commerce features to better serve its customers.

Airbnb's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Airbnb offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Maybe
It appears that Airbnb may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Airbnb may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Yes
Airbnb accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
Airbnb accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Yes
Airbnb accepts Google Pay for qualifying orders and customers, according to their Google Pay policies. See policies and program details on their Google Pay support page. Read full answer >>
Discount Policies
Promo Codes:
Yes
Airbnb supports a promo code box on their website. Check the Airbnb promo codes page for the latest coupon codes from Airbnb. Read full answer >>
Military Discounts:
Maybe
It appears that Airbnb may not offer military discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Airbnb may not offer senior discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Airbnb may not offer price matching currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that Airbnb may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Airbnb may not offer Cyber Monday ad currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Airbnb offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Airbnb offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Airbnb offers gift cards and discounted gift cards during special promotional events. Find gift cards for Airbnb. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Customer Reviews:
Maybe
It appears that Airbnb may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Airbnb may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Airbnb may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Airbnb may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Airbnb may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Airbnb may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Airbnb may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Airbnb offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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