Airbnb Review

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Airbnb Review: Airbnb Pros & Cons

Airbnb (airbnb.com) is an extremely popular vacation home rental store which competes against other vacation home rental apps like VRBO, Airbnb Host, Airbnb Luxe, Sonder and TripAdvisor Rentals. Based on our in-depth Airbnb review, when compared to its competitors, Airbnb ranks as the the #1 top-performing brand in its category. Read the full Airbnb.com review below for more details.

  • Private bedrooms: Does each store offer any private bedroom vacation rental options? Can I rent out a private bedroom with each app?
  • Private homes: Does each store offer any private home vacation rental options? Can I rent out entire homes with each app?
  • Pet-friendly rentals: Does each store allow pets? Does each app have any pet-friendly listings?
  • International booking: Does each store have international booking options? Does each app list vacation rentals outside of the United States?
  • Insurance included: Is insurance included in my booking from each store? Does each app offer insurance on bookings made through their site?
  • Shared bedrooms: Does each store offer any shared bedroom vacation rental options? Can I rent out a shared bedroom with each app?
  • Host background checks: Does each store does background checks on all their hosts? Are all of the hosts on each app verified?
  • Shared homes: Does each store offer any shared home vacation rental options? Can I rent out a room in a shared home with each app?
  • Large listing availability: Does each store have a lot of listing options available to rent? Are there a lot of rental properties available on each app?
  • Low service fees: How low are each store's service fees? Are each app's service fees reasonable?
  • Free cancellation policy: Does each store have a free change or cancellation policy?
  • Trusted rental properties: Are each store's vacation rental properties legit? Is it safe to rent a vacation property on each app?
  • Free listings: Does each store offer free rental property listings? Can I list my vacation home on each app for free?
  • Price point: How expensive is each store? How much does each app cost vs. competitors?
  • Free returns & exchanges: Does each store offer free returns? What's their exchange policy? Does each app offer free returns & exchanges?
  • International shipping: Does each store ship internationally? each app international shipping?
  • Curbside pickup: Does each store have curbside pickup? Does each app have in-store pickup?
  • Ship to store: Does each store does ship to store? Can I ship items to each app to pick up in-store?
  • PayPal: Does each store accept PayPal? each app PayPal support?
  • Debit & prepaid cards: each store debit card support? Does each app take debit cards?
  • Google Pay: Does each store accept Google Pay? Does each app accept Google Pay?
  • Apple Pay: Does each store accept Apple Pay? Does each app accept Apple Pay?
  • Amazon Pay: Does each store accept Amazon Pay? Does each app take Amazon Pay?
  • Bitcoin: Does each store accept Bitcoin? Does each app take Bitcoin for payment?
  • Shop Pay: Does each store accept Shop Pay? Does each app take Shop Pay?
  • Alipay: Does each store accept Alipay? Does each app take Alipay?
  • Official coupons page: Does each store have an official coupons page? Does each app maintain its own coupon page?
  • AARP discounts: Does each store offer discounts to AARP members? Does each app have an AARP discount policy?
  • Military discounts: Does each store offer a military discount? each app military discount?
  • Student discounts: Does each store have a student discount? Does each app have a student discount?
  • Price matching: Does each store price match? each app price matching?
  • Birthday discounts: each store birthday discount? Does each app give birthday discounts?
  • Senior discounts: each store senior discount? Does each app have a senior discount policy?
  • Teacher discounts: Does each store give discounts to teachers and educators? Does each app give discounts to teachers and educators?
  • Competitor coupons: Does each store accept competitors' coupons? Does each app take competitor coupons?
  • Front-line worker discounts: Does each store offer discounts to front-line workers? Does each app offer discounts to essential workers?
  • Coupon stacking: Does each store support coupon stacking? each app coupon stacking?
  • Sales events: Does each store ever have sales or promotional events? How often does each app have sales events?
  • Black Friday Ads Page: Does each store have a Black Friday Ads page? Does each app have a Black Friday Ads page?
  • Cyber Monday sales: Does each store have a Cyber Monday ad this year? Does each app have a Cyber Monday ad this year?
  • Gift cards: Does each store offer gift cards? Does each app accept gift cards or e-gift cards?
  • Loyalty programs: each store loyalty or rewards program? Does each app offer a loyalty or rewards program?
  • White-glove delivery: Does each store offer white-glove delivery and assembly? Does each app offer in-home delivery services?
  • Live chat: Does each store offer live chat support? each app's live chat support?
  • Contact information: How does I contact each store? How to contact each app?
  • Social media pages: each store social media pages? List of each app's social media pages?
  • Affirm financing: Does each store accept Affirm financing? each app Affirm financing support?
  • Afterpay financing: Does each store accept Afterpay financing? Does each app take Afterpay financing?
  • Sezzle financing: Does each store accept Sezzle financing? Does each app support Sezzle financing?
  • Klarna financing: Does each store accept Klarna financing? Does each app take Klarna for financing?
  • QuadPay financing: Does each store accept QuadPay financing? Does each app take QuadPay?
  • Bread financing: Does each store accept Bread financing? Does each app offer Bread as a financing option?
  • Splitit financing: Does each store accept Splitit financing? each app Splitit financing support?
  • Layaway programs: Does each store offer layaway programs? What is each app's layaway policy?
  • GreenSky: Does each store accept GreenSky financing? each app GreenSky financing support?
  • Snap Finance: Does each store accept Snap Finance? each app Snap Finance support?
  • Website security & privacy: Is each store a secure website? Does they respect users' privacy? Does each app have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each store have an influencer marketing program? Does each app use influencer marketing?
  • Affiliate marketing: each store affiliate program? Does each app offer an affiliate program?
  • Environmentally conscious: Is each store an environmentally conscious brand? each app eco-friendly?
  • Diversity commitment: Is each store committed to racial equity? Has each app taken concrete steps towards fighting racial injustice?
  • Nurse discounts: each store nurse discounts? Does each app have any discounts for nurses?
  • Government worker discounts: each store government worker discount? Does each app offer any discounts for government workers?
  • Ethical practices: Is each store considered an ethical brand? Does each app use ethical practices?

Airbnb's strengths are:

  • Good listing availability details
  • Good low service fees details
  • Offers private bedroom options details
  • Offers private home rental options details
  • Offers pet-friendly rental options details
  • View 21 more strengths

Knoji has 60 Airbnb reviews and ratings as of December 1, 2020. Knoji editors and the Knoji shopper community have reviewed Airbnb and compared it against 0 top brands, reviewing Airbnb based on product and store features such as private bedroom options, private home rental options and pet-friendly rental options. Knoji reviews and ranks Airbnb.com and other vacation home rental apps based on how many features each offers and based on a 5-star rating scale. Based on these factors and 60 Airbnb reviews, Airbnb earns an overall score of 4.9 out of 5.0 points. Airbnb offers 6 total features such as private bedrooms, private homes and pet-friendly rentals. Airbnb's's review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

Airbnb Customer Reviews (4)

Airbnb FAQ

Pricing & Discount Policies

Does Airbnb maintain its own coupon page?

Does Airbnb have an AARP discount policy?

Airbnb military discount?

Does Airbnb have a student discount?

Airbnb price matching?

Airbnb birthday discount?

Does Airbnb have a senior discount policy?

Does Airbnb give discounts to teachers and educators?

Does Airbnb accept competitors' coupons?

Airbnb coupon stacking?

How often does Airbnb have sales events?

Does Airbnb have a Black Friday Ads page?

Does Airbnb have a Cyber Monday ad this year?

Shipping & Returns Policies

Does Airbnb offer free returns? What's their exchange policy?

Does Airbnb ship internationally?

Does Airbnb have curbside pickup?

Payment Options

Airbnb PayPal support?

Airbnb debit card support?

Does Airbnb accept Google Pay?

Does Airbnb accept Apple Pay?

Does Airbnb accept Amazon Pay?

Does Airbnb accept Shop Pay?

Does Airbnb take Alipay?

Financing Options

Does Airbnb accept Affirm financing?

Does Airbnb take Afterpay financing?

Does Airbnb accept Sezzle financing?

Does Airbnb take Klarna for financing?

Does Airbnb take QuadPay?

Does Airbnb accept Bread financing?

Does Airbnb accept Splitit financing?

Airbnb GreenSky financing support?

Airbnb Snap Finance support?

Customer Service Features

Does Airbnb offer gift cards?

Airbnb loyalty or rewards program?

Airbnb's live chat support?

How to contact Airbnb?

Airbnb social media pages?

Website Features

Is Airbnb a secure website? Do they respect users' privacy?

Product & Service Features

Does Airbnb offer any private bedroom vacation rental options?

Can I rent out entire homes with Airbnb?

Does Airbnb allow pets?

Does Airbnb list vacation rentals outside of the United States?

Is insurance included in my booking from Airbnb?

Can I rent out a shared bedroom with Airbnb?

Are all of the hosts on Airbnb verified?

Does Airbnb offer any shared home vacation rental options?

Are there a lot of rental properties available on Airbnb?

How low are Airbnb's service fees?

Does Airbnb have a free change or cancellation policy?

Are Airbnb's vacation rental properties legit?

Can I list my vacation home on airbnb.com for free?

How expensive is Airbnb?

Marketing Programs

Does Airbnb offer an affiliate program?

Other Features

Is Airbnb considered an ethical brand?

airbnb.com
Rated 4.9 - 60 reviews
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About Airbnb

Airbnb is a large company operating the e-commerce site airbnb.com. Airbnb sells its products and services in the vacation home rentals industry. Airbnb is a less active brand when it comes to discounting and offering coupons. Airbnb has good ratings among shoppers on Knoji, with 60 ratings and an average rating of 3.9 stars. Airbnb scores very well compared to other brands in the vacation home rentals industry, providing 26 e-commerce features to better serve its customers.

Airbnb's Review Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Our review: Airbnb offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Airbnb free return policies review
International Shipping:
No
Our review: It appears that Airbnb may not offer international shipping currently. Airbnb international shipping policies review
Curbside Pickup:
No
Our review: It appears that Airbnb may not offer curbside pickup currently. Airbnb.com in-store pickup review
Payment Options
PayPal:
Yes
Our review: Airbnb accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Airbnb PayPal review
Debit & Prepaid Cards:
Yes
Our review: Airbnb accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Airbnb.com debit & prepaid card support review
Google Pay:
Yes
Our review: Airbnb accepts Google Pay for qualifying orders and customers, according to their Google Pay policies. See policies and program details on their Google Pay support page. Airbnb.com Google Pay review
Apple Pay:
Yes
Our review: Airbnb accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Airbnb Apple Pay support review
Amazon Pay:
No
Our review: It appears that Airbnb may not accept Amazon Pay currently. Airbnb Amazon Pay support review
Shop Pay:
Our review: Our team is still researching Airbnb's Shop Pay support. Check back soon for update. Airbnb.com Shop Pay review
Alipay:
Our review: Our team is still researching Airbnb's Alipay support. Check back soon for update. Airbnb.com Alipay review
Pricing & Discount Policies
Official Coupons Page:
No
Our review: It appears that Airbnb may not offer official coupons page currently. Airbnb official coupons page review
AARP Discounts:
No
Our review: It appears that Airbnb may not offer AARP discounts currently. Airbnb AARP discount policies review
Military Discounts:
No
Our review: It appears that Airbnb may not offer military discounts currently. Airbnb veteran's discount policies review
Student Discounts:
No
Our review: It appears that Airbnb may not offer student discounts currently. Airbnb student discount policies review
Price Matching:
No
Our review: It appears that Airbnb may not offer price matching currently. Airbnb price adjustment policies review
Birthday Discounts:
No
Our review: It appears that Airbnb may not offer birthday discounts currently. Airbnb.com birthday discounts review
Senior Discounts:
No
Our review: It appears that Airbnb may not offer senior discounts currently. Airbnb.com senior discount policies review
Teacher Discounts:
No
Our review: It appears that Airbnb may not offer teacher discounts currently. Airbnb teacher discount policies review
Competitor Coupons:
No
Our review: It appears that Airbnb may not accept competitor coupons currently. Airbnb competitor coupon policies review
Coupon Stacking:
No
Our review: It appears that Airbnb may not allow coupon stacking currently. Airbnb.com coupon stacking review
Sales Events:
Yes
Our review: Airbnb runs a clearance and promotions page on their website. Check the official Airbnb sales page for the latest discounted prices and sales directly from Airbnb Airbnb sales and promotions review
Black Friday Ads Page:
Yes
Our review: Airbnb offers Black Friday Ads Page for qualifying orders and customers, according to their Black Friday Ads Page policies. See policies and program details on their Black Friday Ads Page page. Airbnb Black Friday Ads Page review
Cyber Monday Sales:
No
Our review: It appears that Airbnb may not offer Cyber Monday sales currently. Airbnb.com Cyber Monday page review
Customer Service Features
Gift Cards:
Yes
Our review: Airbnb offers gift cards and discounted gift cards during special promotional events. Find gift cards for Airbnb. with their gift card program. See policies and program details on their gift cards page. Airbnb gift card support review
Loyalty Programs:
No
Our review: It appears that Airbnb may not offer loyalty programs currently. Airbnb loyalty programs review
Live Chat:
Our review: Our team is still researching Airbnb's live chat support. Check back soon for update. Airbnb.com live chat review
Contact Information:
Yes
Our review: Airbnb offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Airbnb.com contact information availability review
Social Media Pages:
Yes
Our review: Airbnb offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. Airbnb social media pages review
Financing Options
Affirm Financing:
No
Our review: It appears that Airbnb may not accept Affirm financing currently. Airbnb.com Affirm financing support review
Afterpay Financing:
No
Our review: It appears that Airbnb may not accept Afterpay financing currently. Airbnb Afterpay financing support review
Sezzle Financing:
No
Our review: It appears that Airbnb may not accept Sezzle financing currently. Airbnb.com Sezzle financing support review
Klarna Financing:
No
Our review: It appears that Airbnb may not accept Klarna financing currently. Airbnb.com Klarna financing support review
QuadPay Financing:
No
Our review: It appears that Airbnb may not accept QuadPay financing currently. Airbnb QuadPay financing review
Bread Financing:
No
Our review: It appears that Airbnb may not accept Bread financing currently. Airbnb Bread financing review
Splitit Financing:
No
Our review: It appears that Airbnb may not accept Splitit financing currently. Airbnb Splitit financing support review
GreenSky:
Our review: Our team is still researching Airbnb's GreenSky financing support. Check back soon for update. Airbnb.com GreenSky review
Snap Finance:
Our review: Our team is still researching Airbnb's Snap Finance support. Check back soon for update. Airbnb.com Snap Finance review
Website Features
Website Security & Privacy:
Yes
Our review: Airbnb offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Airbnb website security & privacy review
Marketing Programs
Affiliate Marketing:
Yes
Our review: Airbnb does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. Airbnb affiliate marketing review
View all features

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